vcita packages let a business sell a bundle of services or products and then allow the client to use package credits for later appointments.
That makes packages different from both ordinary invoices and recurring subscriptions.
vcita currently describes packages as bundles clients can buy and apply toward future bookings.
Create the Package
Businesses can configure packages from the Packages & Coupons settings and define the included offering.
Promote Packages During Booking
vcita can display or promote packages within the online service menu.
That allows the business to offer a prepaid commitment before the client books individual sessions.
Credits Replace the Normal Payment Flow
When valid package credits apply, clients can use them for qualifying services.
vcita notes that when package credits are available, the client booking experience can omit the ordinary service-price/payment flow.
This is because payment already happened at the package level.
Packages vs Recurring Payments
Packages are best thought of as:
prepaid units or services.
Recurring payments are:
repeated scheduled charges.
A ten-session package and a monthly membership may look similar commercially but require different administration.
Track Package Purchases
Package transactions can be tracked from vcita’s billing area.
This helps businesses separate package sales from ordinary invoice activity.
Internal Link Suggestions:
/vcita-online-scheduling//vcita-recurring-billing//vcita-client-portal/
ARTICLE 10
SEO Title: vcita Payment Troubleshooting: Invoice, Transaction or Payout?
URL Slug: /vcita-payment-troubleshooting/
Meta Description: Troubleshoot vcita payments by identifying whether the problem is an invoice, checkout, processor, transaction, settlement or payout issue.
Primary Focus Keyword: vcita payment problems
Find the Broken Payment Layer Before Changing Settings
When someone says “vcita didn’t pay me,” that statement can describe several different failures.
The client might never have paid.
The payment may have failed.
The payment may be authorized but not settled.
The transaction may be settled while the payout is still processing.
Or the payout may have been returned by the destination bank.
vcita’s current payment documentation provides enough status information to separate those cases.
Problem 1: Invoice Is Still Unpaid
Start with the billing document.
Check whether the invoice is:
- due;
- overdue;
- paid.
If the invoice remains unpaid, there may be no transaction to troubleshoot yet.
Problem 2: Client Cannot Complete Checkout
Now look at:
- payment provider;
- available payment method;
- configured currency;
- payment settings.
vcita requires a connected payment processor for online collection.
Problem 3: Transaction Failed
If the client attempted to pay but the transaction status is Failed, the problem exists before payout.
Changing the payout bank will not fix a failed customer charge.
Problem 4: Transaction Is Settled but No Bank Deposit Appears
Now the payout layer becomes relevant.
Check:
- whether a payout exists;
- its status;
- which bank account is associated with the payment setup.
vcita’s integrated payout reporting distinguishes Requested, Processing, Processed, Failed, Denied and Returned states.
Problem 5: Payout Is Returned
A returned payout can indicate a bank-account problem.
Integrated payment terms specifically address settlement to a designated verified business bank account and warn about inaccurate or obsolete bank information.
At this point, bank setup—not invoice configuration—is relevant.
Problem 6: ACH Is Still Pending
ACH has a much slower processing cycle.
vcita says bank payments can remain pending for several business days before settlement.
Do not compare ACH timing with a normal card transaction.
Problem 7: Connected Processor Controls the Deposit
If the account uses Stripe, Square or PayPal, some payout information lives within that provider’s environment.
Determine which processor actually handled the payment before looking for a bank-account setting.
The Diagnostic Order
Use this sequence:
1. Invoice
Was money actually requested?
2. Checkout
Did the client attempt payment?
3. Transaction
Did processing succeed?
4. Settlement
Did the funds settle?
5. Payout
Was a withdrawal generated?
6. Bank destination
Was the payout successfully sent and accepted?
This is much safer than changing unrelated account settings until the money appears.
Security
Never ask a client to email full card or banking credentials to troubleshoot payment.
Likewise, a business should never share Stripe, Square, PayPal or vcita credentials with an unofficial support site.
Use authenticated provider support for account-specific payment issues.
Internal Link Suggestions:
/vcita-transactions-payouts//vcita-payment-processors//vcita-ach-payments//vcita-invoices-payments/